Refund policy

1. Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.

2. Pricing & Payment

Prices are listed in USD, exclusive of shipping and applicable taxes unless otherwise stated.

Payment must be made at the time of purchase through our secure checkout.

3. Shipping

Orders will be shipped to the address provided during checkout.

Shipping times are estimates and may vary.

We are not responsible for delays caused by shipping carriers, customs, or other external factors.

4. All Sales Final – No Returns or Refunds

All sales are final.

We do not accept returns, exchanges, or issue refunds under any circumstances, including but not limited to: Buyer’s remorse, Ordering mistakes, Item no longer wanted/needed, Sizing or fit issues (for apparel/merch), or Perceived differences in taste preferences.

Due to the perishable nature of coffee, we cannot restock or resell returned products.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 business days of delivery with clear photos of the item and packaging.

We may offer a replacement or credit at our discretion. Claims submitted after the window will not be honored.

6. Limitation of Liability

To the fullest extent permitted by law, S5 Ventures, LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from: The use or inability to use our products, Errors or omissions in content, Delays in shipping, or Customer misuse or allergic reactions.

Our liability is limited to the amount paid for the product.