Refund policy

1. Order Acceptance

• All orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.

2. Pricing & Payment

• Prices are listed in USD, exclusive of shipping and applicable taxes unless otherwise stated.

• Payment must be made at the time of purchase through our secure checkout.

3. Shipping

• Orders will be shipped to the address provided during checkout.

• Shipping times are estimates and may vary.

• We are not responsible for delays caused by shipping carriers, customs, or other external factors.

4. All Sales Final – No Returns or Refunds

• All sales are final.

• We do not accept returns, exchanges, or issue refunds under any circumstances, including but not limited to:

• Buyer’s remorse

• Ordering mistakes

• Item no longer wanted/needed

• Sizing or fit issues (for apparel/merch)

• Perceived differences in taste preferences

• Due to the perishable nature of coffee, we cannot restock or resell returned products.

5. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 3 business days of delivery with clear photos of the item and packaging.

• We may offer a replacement or credit at our discretion. Claims submitted after the window will not be honored.

6. Limitation of Liability

• To the fullest extent permitted by law, S5 Ventures, LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from:

• The use or inability to use our products

• Errors or omissions in content

• Delays in shipping

• Customer misuse or allergic reactions

• Our liability is limited to the amount paid for the product.